Why can't I log in to my account?

If you’ve already signed up for Credit Sesame and are having trouble signing into your account, please first try resetting your password. Just click the "forgot password" below the password field on the login page. If this does not work, please use our Contact Member Support Form to send us a message and we’ll get back to you to help.

If your account never made it through registration to the point where you could see your credit score, there is probably a different issue. Sometimes, TransUnion is not able to identify your specific credit report based on the information you've entered. This could be because of thin credit, a recent move, or a recent name change. You should see appropriate messaging when you are not able to complete the signup process, but if you believe that you should have a TransUnion credit file, you can use our Contact Member Support Form to describe your situation and we’ll do our best to help.