Why am I not receiving the password reset email?

If you are not receiving the password reset email after following the password reset instructions, please make sure that you first check the spam folder in your email box to make sure that our email is not sitting there. If the email is not in your spam folder, it is likely that you might have flagged our emails as spam or email that we've sent has bounced in the past which is why we can no longer send email to you. If you think you might have flagged one of our emails as spam or might have had a problem with a bounced email, you will need to contact our security team at security@creditsesame.com in order to remove you from the blocked list.