Credit Sesame Member Success
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Contact Us
If you need help with your account or have questions about Credit Sesame, please visit our Help Center or if you can't find the answers you are looking for, please send your request through our Mem...
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I forgot my email address.
If you previously created an account but cannot remember what email address you used when you created the account, please try to sign up as a new user. If you are prevented from signing up and rec...
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What types of accounts typically report on my credit report?
Not all bills and payments are reported to credit bureaus, which can sometimes be surprising.Commonly Reported AccountsThe following types of accounts are typically included on your credit report:C...
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What is a "thin" credit file?
A credit report is considered “thin” when there is not enough credit history to generate a credit score.Why It MattersCredit scoring models require sufficient payment history on accounts in your cr...
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Why doesn't my account appear on my credit report?
There are several reasons why an account may not show up on your credit report.Not All Accounts Are ReportedCreditors are not required to report account information to credit bureaus. While many le...
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Why is the balance on my account incorrect on my credit report?
It’s common for the balances shown on your credit report to differ from your current account balances. This usually happens because creditors typically report account information to the credit bure...
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What is the email address to reach customer support?
We’re here to help! If you can’t find an answer to your question here, you can fill out Contact Member Support Form.
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What is a collection account?
A collection account typically arises when a bill—such as for cable, mobile phone, utilities, rent, or medical services—goes unpaid. Collection agencies may purchase the unpaid debt, often for a sm...
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I don't recognize accounts appearing on my credit report?
If you notice unfamiliar liabilities on your Credit Sesame “My Debt” page, it may be due to common account types that appear on your credit report but aren’t always recognized immediately.Collectio...
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What is credit utilization?
Credit utilization—also called your usage ratio—measures the amount of your credit card balances compared to your total credit limits.Why It MattersYour credit score is influenced by your credit ut...