Why am I not receiving the password reset email?

Not Receiving Your Password Reset Email

If you have followed the password reset steps but have not received an email, try the following:

1. Check your spam or junk folder
   The email may have been filtered by your email provider.

2. Verify email delivery issues
   If the email is not in your spam folder, it’s possible that:

   • Our emails were previously marked as spam, or
   • A past email delivery attempt to your address failed (bounced)

   In these cases, your email address may be on our blocked list, preventing further messages from being delivered.

What to Do Next

If you suspect your email address may be blocked, please contact our Security Team at security@creditsesame.com. They can help restore email delivery so you can complete your password reset.